User Data Protection

Privacy Policy winboxx

We at winboxx take our responsibility to protect your personal information seriously. This document clearly explains how we collect, process, store and protect your data while you use our platform services.

SSL Encrypted Data

Restricted Access

International Licensing

Updated 2026

Our Commitment

winboxx Data Protection Principles winboxx

Six core pillars that shape how we handle your personal information with full accountability.

Data Security

All information you provide is stored in an environment protected by SSL encryption and multiple layers of security measures. Access to your data is granted only to authorised personnel.

Information Confidentiality

winboxx will not sell, transfer or disclose your personal information to third parties without your consent, except where required by law or international licensing requirements.

User Control

You have the right to access, correct and request deletion of your personal information at any time. Every request will be processed within a reasonable time by our team.

Minimal Collection

We only collect information necessary for operational purposes, account verification and regulatory compliance. We do not collect data unrelated to the services you use.

Limited Use

Data collected is used solely for the purposes stated in this policy — including payment processing, customer support and service improvement — and not for any other purpose.

Full Transparency

We are committed to informing users of any significant changes to this privacy policy via in-platform notifications or email, so you always know your rights.

Table of Contents

1.Definitions 2.Information Collected 3.Purpose of Collection 4.Basis for Processing 5.Disclosure to Third Parties 6.Data Retention 7.Information Security 8.Cookies and Technology 9.User Rights 10.Policy Changes 11.Contact Us

Official Document

Privacy Policy

Effective: 1 January 2026

This Privacy Policy ("Policy") describes winboxx's practices for collecting, using, disclosing and protecting the personal information of users who access and use our online casino platform at winboxx.onl ("Platform"). By using this Platform, you agree to the terms set out in this Policy.

Please read this Privacy Policy carefully before registering an account or using any winboxx services. If you do not agree with these terms, you should not use our Platform.

1. Definitions and Interpretation

In this Policy, the following words and phrases carry the meanings stated:

"Personal Information" means any information that can be used to identify an individual directly or indirectly, including but not limited to name, identification number, contact details, financial details and usage data.
"Platform" refers to the winboxx.onl website together with all services, features and functions provided on it.
"User" or "you" refers to any individual who accesses or uses the Platform.
"Processing" means any operation performed on Personal Information, including collection, storage, use, disclosure and deletion.

2. Information We Collect

winboxx collects information from you through the following methods when you register, log in or use the Platform:

a) Information You Provide Directly

Full name as stated on your identity card or MyKad
Date of birth (for age verification — you must be 21 years of age or older)
Active email address
Mobile phone number
E-wallet or banking account information for deposit and withdrawal purposes
Copy of identity verification documents when required for the KYC (Know Your Customer) process

b) Information Collected Automatically

IP address and device location (country or region level only)
Device type, operating system and web browser used
Access log data including time, pages visited and session duration
Cookie data and session identifiers
Records of game activity and transactions on the Platform

3. Purpose of Collection and Use of Information

Your personal information is used by winboxx for the following purposes:

Creating and managing your user account
Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency
Verifying user identity and fulfilling legal compliance requirements and international licensing regulations
Providing customer support via live chat and email in Malay and English
Sending account-related information, transaction confirmations and important updates
Preventing fraud, money laundering and activities that violate the law
Improving user experience and the quality of Platform services
Complying with legal obligations and regulations

winboxx does not use your personal information for third-party marketing purposes without your prior consent.

4. Basis for Data Processing

winboxx processes your personal information on the following bases:

Contract Performance: Processing required to fulfil the service terms you agreed to during account registration.
Legitimate Interests: Processing for risk management, fraud prevention and Platform security purposes.
Legal Obligation: Processing required by applicable laws, including licensing and anti-money laundering requirements.
Consent: In certain situations, we will obtain your explicit consent before processing information for optional purposes such as promotional communications.

5. Disclosure to Third Parties

winboxx may share your personal information with the following parties in certain circumstances:

Payment Service Providers: To securely process deposit and withdrawal transactions through the relevant e-wallet and banking providers.
Technology Providers: Technical partners who assist in operating the Platform infrastructure, subject to strict confidentiality agreements.
Regulatory Authorities: When required by law or direction from a competent regulatory body.
Law Enforcement Agencies: Only upon a valid official request and in accordance with established legal procedures.

In all cases, such disclosures are subject to confidentiality agreements and adequate data protection measures.

6. Data Storage and Retention

Your personal information is stored on protected, secure servers. Our data retention periods are as follows:

Active account information is retained for the duration your account remains active plus any period required by law.
Financial transaction records are retained to meet audit and licensing compliance requirements.
Activity logs are retained for the period required for security and fraud prevention purposes.
After the retention period ends, data will be securely deleted or anonymised.

7. Information Security

winboxx implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or disclosure:

SSL/TLS encryption for all data transmissions
Role-based access control for internal staff
Continuous monitoring for intrusion attempts and suspicious activity
Regular security audits
Passwords stored in hashed, non-reversible form

While we take all reasonable steps, no security system can be guaranteed to be one hundred percent foolproof. You are also responsible for keeping your account password confidential.

8. Cookies and Tracking Technologies

The winboxx platform uses cookies and similar technologies to improve the user experience. The cookies we use include:

Essential Cookies: Required for basic platform functions such as login authentication and session security.
Performance Cookies: Collect anonymous usage data to help us understand how users interact with the Platform.
Preference Cookies: Store your personal settings such as language and display preferences.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the Platform.

9. User Rights Regarding Personal Data

As a winboxx user, you have the following rights in relation to your personal information:

Right of Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request correction of information that is inaccurate or incomplete.
"Right to Erasure: Request deletion of your personal information under certain circumstances permitted by law.
Right to Restriction: Request that we limit the processing of your information in certain situations.
Right to Object: Object to the processing of your information for specific purposes.
Right to Data Portability: Receive your information in a machine-readable format for transfer to another provider.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. Requests will be processed within a reasonable timeframe.

10. Changes to the Privacy Policy

winboxx reserves the right to update or modify this Privacy Policy from time to time. Any significant changes will be communicated to users through:

A notification within the Platform when you next log in
Email to the address registered to your account
An update to the "Effective" date at the top of this document

Continued use of the Platform after any changes is considered your acceptance of the updated Policy.

11. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way winboxx handles your personal information, please contact us through the following channels:

24/7 live chat available directly within the winboxx Platform
Email: [email protected]

Our support team is available to assist in Malay and English.

Information Type

Data We Manage

An overview of the categories of information processed by winboxx in operating our online casino platform services.

Identity Data

Name, date of birth and verification documents such as MyKad to confirm you meet the required minimum age of 21+.

Contact Data

Email address and mobile phone number used for account verification and important service-related communications.

Financial Data

E-wallet and bank account information required to process your deposits (minimum RM20) and withdrawals (minimum RM50).

Activity Data

Login records, game history and transactions retained for security, support and international licensing compliance purposes.

Your Rights

Full Control In Your Hands

winboxx recognises that your personal information belongs to you. We give you meaningful control over how your data is used.

Any request relating to your privacy rights can be submitted to our support team, available 24/7 via live chat or email.

Right to Know

You have the right to know what information we hold about you and the purpose for which it is used. Contact us to receive a full report.

Right to Correct

If any information in your account is inaccurate, you may request a correction at any time through our support team.

Right to Delete

Under circumstances provided for by law, you may request the deletion of your personal data from our systems.

Right to Object

You may object to the processing of your data for specific purposes, such as optional marketing communications.

Right to Data Portability

Obtain a copy of your data in a structured format that can be transferred according to your needs.

Trusted Platform

Play Safely at winboxx

Your privacy and security are always our priority. Register an account today and enjoy a 100% welcome bonus of up to RM300, along with 24/7 user support in Malay.

RM20

Minimum deposit

100%

First bonus up to RM300

24/7

Live chat support

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FAQ

Questions About Privacy

Answers to the questions most frequently asked by winboxx users regarding personal data protection.

winboxx does not sell or share your personal information with third parties for marketing purposes without your consent. Information is only shared with service providers who help us operate the Platform, such as payment processors, and this is subject to strict confidentiality agreements. Disclosure to authorities is only made when required by law.

To request deletion of your account and personal data, contact the winboxx support team via 24/7 live chat or email at [email protected]. Your request will be reviewed in accordance with applicable legal obligations — some financial records may need to be retained for a certain period under our international licensing requirements.

Yes. All transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency are processed through SSL-encrypted channels. winboxx does not directly store your bank account numbers or e-wallet passwords — processing is handled through secure, certified payment gateways.

Yes, you have the right to access the personal information we hold. Contact our support team via live chat or email with a written request. We will verify your identity first before providing your data report within a reasonable time.

Identity verification (KYC) is a standard requirement in the online gambling industry operating under international licensing. This is to confirm that you meet the minimum age requirement of 21 years, prevent identity fraud and ensure compliance with anti-money laundering regulations. This information is stored securely and accessed only by authorised personnel.

If there are significant changes to this Privacy Policy, winboxx will notify you via an in-Platform notification when you next log in, or by email to your registered address. You are encouraged to review this policy from time to time. Continued use of the Platform after notification is considered your acceptance of the updated terms.